Privacy
Divine Communications Trust (“DCT”, “we”, “us”, “our”) provides educational resources, programmes and mentoring schemes available on the website. DCT is a social enterprise, registered in England and Wales at Cambridge House, 131 Camberwell Road, SE5 0HF. Company Registration No. 06471101.
Please read the terms carefully before using any part of the website. If you disagree with any of these Terms, then you must cease use of the website immediately. These terms are a contract between us and you. You may wish to print a copy for future reference. For the avoidance of doubt, please note that each time you access the website, you will be deemed you have accepted these Terms. We may revise these Terms at any time by updating this posting. You should therefore check the website from time to time to review the then current Terms. Any changes are effective immediately upon posting to the website. Certain provision of these Terms may superseded by expressly designated legal notices or Terms located on particular pages at this website.
Privacy
Please review our privacy policy below, which explains any use of information you provide via our website.
(a) We are committed to protecting your privacy. We safeguard the confidentiality and storage of your personally identifiable information in accordance with current UK Data Protection legislation and guidelines. However, please be aware that “perfect security” does not exist on the internet. Further, it remains each user’s responsibility to safeguard against unauthorised access to their user details.
(b) You can access the homepage and browse this website without disclosing your personal data.
(c) When you shop on this website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number and item selection.
(d) Your personal information will be exclusively used for customer services. We will confirm that any personal information which you provide us is held in accordance with Data collection legislation. We will use your information only for the following purposes:
i. Processing your order accurately and efficiently
ii. To hear your opinion about our programme(s) and scheme(s)
iii. If you consent, to advise you of new website content
iv. Where applicable, we may, by law be forced to disclose certain information to government or law enforcement agencies. Therefore, although we take every effort to protect your privacy, you should not expect that your personally identifiable information or private communication will always remain private.
v. If you consent, to notify you of new programmes or schemes that we think you will find of interest
(e) You will only receive our newsletter if you opt-in by ticking the appropriate box, subscribing on the website or by email. You can unsubscribe from our contact list at any time by either submitting a request directly from our newsletter, emailing unsubscribe@divinecommunicationstrust.org.uk by telephoning us on 020 3002 7899 or faxing us on 020 3014 5380. We will then make sure your personal information is deleted from our mailing list and databases.
(f) If you will like to check the details we hold about you, please do not hesitate to contact us, and we will be happy to review and update, amend or delete your records where necessary.
(g) We will never pass, disclose or sell our customers’ personal information to any marketing lists
(h) We may be monitoring customer traffic patterns and website usage so that we can learn about how people are using the website, and how we can improve our offering
(i) From time to time, we may provide you with the opportunity to enter competitions, surveys, free prize draws, exclusive offers and promotions (“Events”) via our website and we may require your contact information (for example, your name and email address) and demographic information (for example, your age and interests). In such cases, your consent to our providing your personal information to those third parities as necessary in order to effect these Events as applicable. In such cases, we are not responsible for the privacy policy of those third parties. You may also be subject to additional terms and conditions which will be made known to you at the time of such Events.
Third Party links
We are not responsible for the content of any off-website pages or any other websites linked to or from our website. Our website may contain links to other internet websites operated by third parties. We may provide such links for your convenience only, and links from this website to any other website do not imply that we approve of, or endorse, or recommend that website. We assume no responsibility or liability for the actions, content, products or services of such pages and websites, including without limitation, their privacy statements and terms and conditions. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material.
Prices and payment
All prices are in £ sterling and exclude VAT. Delivery charges are not included in the prices quoted. We charge a standard rate of £4.50 to anywhere in the UK, and £8.50 to anywhere outside the UK.
We accept payment through Google Checkout; which is a very secure mode of payment. However, it requires you to open an account to enable payment. Once payment has been taken from your credit/debit card and we have received notification of such payment, we will dispatch your purchased item(s) within 4 working days.
Payments can also be made through cheques; although payments must be received before we will dispatch your order. Please allow a longer delivery time when using this payment.
Placing an order with us
(a) You place your order by clicking on the ‘Buy Now’ button. You will be guided through the process of placing an order by a series of simple instructions on the website. You may be unfamiliar with Google checkout, but please be assured that it a very safe and secure payment system.
(b) Once you have placed your order, we will send you an acknowledgement email detailing the item(s) you have ordered, a payment reference number and the value of your order which has been debited from your credit/debit card
(c) Unless we have been notified by the payment system we use that payment has been cancelled, our acceptance of your order/payment completes a contract between you and us at the time and date that we notify you by email that we have dispatched the item(s) to you. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.
(d) All items offered on our website are subject to availability.
Dispatched/Delivery
Items purchased from us are dispatched within 4 working days of the order paid by credit/debit cards or clearance of a cheque, subject to events beyond our reasonable control. We use Royal Mail, guaranteed next day delivery to all UK destinations.
If there is a Royal Mail strike, we will endeavour to seek alternative mailing or express courier services so the item(s) reaches you within our specified time. We shall contact you by email to update you if there will be any delays. Please note we do not accept any liability whatsoever for any delay in delivery caused by third parties (including Royal Mail or any other mailing courier service companies) that we may use to deliver your order.
After-sales services and guarantees
Any complaints regarding the item(s) or service received should please be made to:
customerservices@divinecommunicationstrust.org.uk , telephone 020 3002 7899 and/or fax 020 3014 5380.
Cancellation
We hope you are happy with your purchase. If for any reason you are not, you have the right to cancel your order within seven working days of delivery (starting from the day after you receive the item), and return it for a full refund. It is your responsibility to give us notice of your wish to return the item(s) within the cancellation period by email, phone, fax and letter. Please write to: Cancellation Department, DCT, Cambridge House, 131 – 139 Camberwell Road, London SE5 0HF; email to: cancellation@divinecommunicationstrust.org.uk or telephone: 020 3002 7899, or fax: 020 3014 5380.
We strongly recommend that returns are sent by recorded delivery and you keep original proof of postage. Please note we will not take responsibility for return postage, other than incorrectly supplied, defective or damaged items. Return postage for items returned for any other reason shall be solely at your cost. Once we receive the item in its original condition, any payments made by you will be refunded by the same method of payment within 14 working days, or where applicable, a replacement item will be dispatched as soon as possible at no extra cost to you.
